Silberline

Silberline was founded in 1945 by aluminum industry pioneer Ernest Scheller.  His vision was to create a business that would provide the highest quality products and customized service with unyielding integrity.  Today Silberline continues that vision as a global manufacturer and supplier of high quality special effect and performance pigments that enhance the visual appeal of coatings, paints, inks, plastics and textiles. Still a family owned business, Silberline has over 700 employees world-wide with manufacturing, technical and research centers in Europe, Asia and North America.  Their products are utilized in a variety of markets including automotive, graphic arts and printing inks, plastics, and industrial coatings.

In 2015 Silberline began the search for a consulting firm that could assist them not only with transitioning to ISO 9001:2015 (along with ISO 14001:2015 for 1 site) , but also a company that understood the complexities of international, multisite and corporate certifications. SimpleQuE fit that criteria and assigned 4 consultants and a project manager to work with the quality teams at the headquarters in Tamaqua, PA and 3 other manufacturing sites in PA, IN and Scotland to prepare them for the transition. By September 2017 they had addressed the gaps in their quality systems, implemented new quality management software and were ready for their surveillance audits with BSI Group.  As a result, all 4 sites passed and received their ISO 9001:2015 certifications! In addition, the Scotland site also transitioned to ISO 14001:2015.  Congratulations to the entire Silberline team!

Photo taken at Silberline Global Headquarters – Tamaqua, PA

Front Row: Sheila Setcavage (Quality System Manager), Jennifer Mikovich (Site Manager, Hometown), Lisa Scheller (Chairman), Jan Moos (VP Innovation/New Product Development), Herb Whildin (Manager, Pilot Plant/Process Improvement/Technical Support)

Back Row: Blake Russell (simpleQuE Consultant), Tom Schwarz (Global CFO), Gary Karnish (CEO), Chris Gross (Interim VP Operations), David Stanko (VP Technical Service/Quality Functions)

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AS9100 Change Announced

Big news for AS certified clients from the International Aerospace Quality Group (IAQG), which is overseeing the writing and release of the new 2016 AS standards.  There is a significant change regarding the implementation and upgrade timing for companies required to transition to the new AS standards.

AS9100

 

After June 15, 2017 all AS audits must be to AS9100:2016, AS9110:2016 and AS9120:2016.  There will be no more audits to the current AS standards after that time.  Certified companies must upgrade on their regularly scheduled annual audit after June 15, 2017.  For example, if a company just had an annual audit June 20, 2016, then they must upgrade to the new standard during their June 20, 2017 audit.  Delaying transition until the June 2018 audit would not be an option.  The final transition audit deadline for the AS9100D series is June 15, 2018.

 

Planes, Change and Automobiles

transition sign

Tight Transition Timelines

Important updates regarding the Aerospace and Automotive industries were shared with SimpleQuE representatives attending the Smithers Quality Assessment’s annual conference on July 14th.  Speakers from the International Automotive Oversight Bureau (IAOB) and International Aerospace Quality Group (IAQG) provided insight into the upcoming changes to the ISO/TS 16949 and AS9100 standards.  All are targeted for release in the last 4 months of this year, with certification bodies ready to audit to the new standards in the first quarter of 2017 for AS and possibly later for TS.  Transition timelines are going to be exceedingly tight.  Here are a few key takeaways:

ISO/TS 16949:2016

  • The IAOB recommends TS certified companies upgrade to ISO 9001:2015 now, prior to upgrading to TS. The benefit will be less audit days when upgrading to 16949:2016
  • The IATF is still working on how it can have more time beyond the September 15, 2018 expiration, before ISO/TS 16949:2009 expires and the 16949:2016 standard has to be implemented.
  • The IAOB was very careful not to say the new TS standard is based around ISO 9001:2015, but said it does follow the 10 clauses from Annex SL. They were also careful not to call the new standard ISO/TS 16949:2016.
  • There are only 4,353 active TS certificates in the US, down from a high of almost 6,000 prior to the recession.
  • OEM’s are raising the bar with the new TS standard and performance is key for the automotive supply chain.  (See our previous post – Shifting into High Gear for what we learned about the Rome, Italy meeting with TS stakeholders earlier this year.  Many things are still changing from that meeting, so expect differences with the final release.)

AS9100:2016

  • AS is accelerating requirements to upgrade. After June 15, 2017 no certification body can perform audits to the current AS standards.  After 6/15/17 all scheduled surveillance and recertification audits must be to the new 2016 standard.
  • This prevents companies from waiting until the last minute to upgrade because there are a limited number of AS certification body auditors and it would not be possible to get everyone upgraded near the deadline.
  • There is concern regarding the extremely tight timelines. Companies have a shorter amount of time to retrain internal auditors, conduct audits, do a new management review, and get upgraded at the next scheduled audit after 6/15/17.  Watch for simpleQuE’s aerospace training on the new standard.
  • Here are two scenarios of the new timing requirements communicated by SQA:
    • If your last registrar audit was June 1, 2016 then you could delay upgrading to your June 2018 annual audit.
    • If your last registrar audit was June 21, 2016 then you must upgrade during your June 2017 annual audit, and have no choice to delay until 2018.

Keep up with simpleQuE’s blog posts and training courses for the latest information affecting the quality world.

You’ll Be Surprised At These ISO Certified Organizations

Business people shaking hands finishing up a meeting

For some businesses, ISO certification is a legal or contractual requirement. Other organizations choose to become ISO certified to add credibility, or to demonstrate their product or service meets the expectations of their customers. It’s common to see ISO certified businesses in the manufacturing or healthcare sectors, but here are six organizations you’ll be surprised to learn are ISO-certified!

Africam Safari – Mexico
In 2004, Africam Safari became the first ever animal park to gain ISO 9001 certification for the quality of its guided tours. As part of the process, the park compiled a company history and used it to optimize the way the park was run. They’ve since reported optimal use of resources, including time, money and supplies, improved performance, and greater transparency.

City of Dayton, Ohio, Department of Finance
It’s unusual for a government agency to achieve ISO certification, but the City of Dayton’s Department of Finance was awarded ISO 9001 compliance status in 2012. The coveted certification verifies that the department has detailed policies in place, that employees are well-trained in policies and procedures, and that there is an ongoing and successful effort to improve customer service. The Department of Finance worked for several years to achieve certification.

ATG – AllStar Travel Group
ATG is a travel agency that boasts of being “one of a kind” and “best of the best,” and it has the ISO certification to prove it. When ATG was certified in 2009, it became the only ISO-certified travel management company in the United States. For the agency, achieving certification sets them apart from competitors, and tells customers that every policy, procedure, product and service used is done in the most efficient and cost-effective way possible.

Corbus, LLC
Headquartered in Dayton, Ohio, Corbus is a service company offering sourcing and procurement, business process management and information technology services. The company has earned ISO certification for Information Technology (IT) and Supply Chain (SCM). Certification assures Corbus continues to execute consistent and repeatable processes, produce excellent management control and reporting, shows continuous improvement, and hires employees that know what to do and how to get projects done.

Easter Seals Crossroads—Crossroads Industrial Services
Easter Seals Crossroads boasts one of the nation’s most comprehensive rehabilitation programs, with programs and services designed to meet the needs of children and adults with disabilities. Crossroads Industrial Services, a division of Easter Seals Crossroads, is an ISO certified contract manufacturing and assembly solutions company that’s part of AbilityOne, a federal program that creates employment opportunities for people with disabilities. In 2006, Crossroads Industrial Services was awarded ISO 9001:2000 certification, recognizing its commitment to improving performance to exceed customer expectations for quality, cost and delivery.

Four Season Environmental
Four Seasons Environmental, with headquarters in Monroe, Ohio, offers environmental consulting services that help clients save money, increase efficiency and maximize energy savings—in turn, maximizing productivity and return on investment. As of 2009, 11 Four Seasons Environmental sites operate under the umbrella of the ISO registration, including the EPA Environmental Science Laboratory, USDA sites in Athens, Georgia, and Ft. Pierce, Florida, and an IRS site in Covington, Kentucky.

Some of these organizations utilized simpleQuE’s consulting, training and/or auditing services to achieve and maintain their certification.  Other unique organizations who are ISO certified include 1-800-FLOWERS.COM, Inc., the Grand Canyon Railway, Ball Memorial Hospital in Muncie, Indiana, and Death Valley Lodging Company in California.  Every day more and more organizations are joining the ranks as they realize the importance and value of being ISO certified.

Congratulations NOSHOK!

Barry Rowley, Quality Assurance Manager (LEFT) and Christian Cole, Vice President (RIGHT) proudly display NOSHOK’s ISO 9001:2008 banner at the factory in Berea, Ohio.    Photo courtesy of: Jennifer Briese, simpleQuE Lead Consultant who worked with Chris and the entire NOSHOK team for 3 months to prepare for the certification.  
Barry Rowley, Quality Assurance Manager (LEFT) and Christian Cole, Vice President (RIGHT) proudly display NOSHOK’s ISO 9001:2008 banner at the factory in Berea, Ohio.
Photo courtesy of: Jennifer Briese, simpleQuE Lead Consultant who worked with Chris and the entire NOSHOK team for 3 months to prepare for the certification.

Established in 1967, NOSHOK, Inc. was one of the first companies to offer a liquid filled pressure gauge. Since that time they’ve established a foundation of quality and value, and grown to be an industry leader in the international marketplace, delivering Measurement Solutions to a wide variety of industries.

NOSHOK’s products meet and exceed the application requirements of OEM’s and industrial users seeking exceptional quality, reliability and value. Industry-leading warranties back all of their products and their quality is evidenced by their ISO 9001:2008 certification with Eagle Certification Group.

Way to go Team NOSHOK!

New Product Highlights

ISO 9001:2015 Gap Checklist – Upgrade checklist for ISO 9001
This ISO 9001:2015 gap analysis checklist is intended to be used as a tool to identify compliance with the differences between ISO 9001:2008 and ISO 9001:2015.

The utilization of this checklist, when populated with objective evidence of compliance and non-compliance, will satisfactorily demonstrate you have audited the differences between the 2015 standard versus 2008. It should be used with your certification body as evidence of internal audits to the additional new ISO 9001:2015 requirements and will help you identify whether you need to do anything more to meet the 2015 changes.

The purchase of the gap checklist comes with ½ hour of email or phone consulting support to help answer questions and provide some guidance. If you want a trained and certified auditor to assess the gap for you, just contact us for a quote.

 

ISO 9001:2015 and/or ISO 14001:2015 Condensed Management System Manual Template – A condensed quality/environmental manual to support the 2015 changes
This manual can serve as an ISO 9001, ISO 14001 or integrated management system manual for multiple standards.  It supports the requirements in ISO 9001:2015 and ISO 14001:2015 even though a management system manual is no longer required.  There are still items that are required to be documented that are logical to maintain in a central management system manual.  This format of approximately 5 pages has been used successfully for over 10 years for AS9100, ISO/TS16949 and ISO 9001 clients without any findings.  This is a proven condensed template that has been audited to the existing standards by more than 16 certification bodies without any findings over the last 10 years.

If you’re interested in getting rid of your quality manual binder and going to a condensed, value-added manual, then check out what can be possible.  At our price you can’t afford not to take a look and consider this established and verified management system manual.

This is not a cut and paste with just inserting your company name.  It must be customized for your business to be successful, and there are instructions provided for the different sections.  As a Word document you can cut and paste this into your document control templates and format for control.

August Training – Sign Up Now

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This course is designed to meet the specific needs of your company in fulfilling the requirements for competent, knowledgeable, and well trained internal auditors and includes hands-on development of key processes, audit planning, and hands-on auditing exercises. The course was developed by a former president of a registrar, former owner of an accreditation body, certified auditors, and portions of this training have been used by multiple registrars for training their auditors to the process approach. Continue reading “August Training – Sign Up Now”

Making ISO a Fit for Cybex International

Group of Business People Working Together in Office

When commercial fitness equipment company, Cybex International, decided to move into the physical therapy market, management realized that ISO certification would be a real benefit to the business.

What they did not realize was the scope of the task as they struggled to bring two domestic and one international manufacturing site into compliance with ISO 9001 standards. The organization was unfamiliar with ISO terminology and definitions, and bringing in a consultant only muddied the water further. That is, until they brought the ISO-muscle of simpleQuE to the table. Continue reading “Making ISO a Fit for Cybex International”