ISO Trivia

Wooden Blocks with the text: Trivia

Quality Excellence is the foundation of our business at simpleQuE, as well as part of our name – (notice the Qu and E).  To celebrate National Trivia Day, we gathered some interesting facts from around the world about Quality Management and its important role in every business we serve. We hope you enjoy this fun trivia and learn something new about ISO and quality.

Happy Trivia Day!

  1. The term ISO (as in ISO standard) derives from the Greek word “isos,” which means equal.
  2. Many quality terms, tools, and methods were popularized in Japan— kaizen, gemba, muda, kanban, etc.
  3. In Germany, 77 percent of organizations provide ISO training and 82 percent provide general quality management training—the highest of any group of organizations.(2)
  4. The Pareto principle, or 80-20 rule, states that 80 percent of problems come from 20 percent of causes, and that management should concentrate on the 20 percent. It was popularized by Joseph M. Juran.
  5. Twenty percent of senior executives rate their quality programs as world class, but only 5 percent of quality professionals do the same. (4)
  6. Philip B. Crosby is perhaps best known for promoting a standard of excellence based on nothing—the concept of zero defects.
  7. The “Big Q” refers to comparing differences between managing for quality in all business processes and products; while the “little q” relates to managing quality in a limited capacity, traditionally in factory products and processes.
  8. One of the world’s best-known standards is ISO 9001.
  9. Plan-do-check-act is not only the name of a popular process improvement method, it’s also the title of a music CD released in 2014 by a New Jersey-based rock trio Recovery Council.
  10. Edwards Deming introduced the 14 points for management, which, he said, “have one aim: to make it possible for people to work with joy.”

 

Sources:

  1. Time Magazine, http://content.time.com/time/specials/packages/article/0,28804,1908719_1908717_1908537,00.html
  2. ASQ Global State of Quality research, 2013. www.globalstateofquality.org
  3. The Economic Impacts of Inadequate Infrastructure for Software study, prepared by RTI for the National of Standards and Technology, 2002. http://www.nist.gov/director/planning/upload/report02-3.pdf
  4. ASQ/Forbes Insights Culture of Quality, 2014. www.cultureofquality.org
Sign Up For Our Newsletter

LSI Combines Unique Lighting and Graphics Capabilities to Deliver Image-Enhancing Cost Saving Opportunities to Customers Nationwide

Photo from left to right:  Larry Vance, VP SimpleQuE; Yvette Kilburn, Corporate ISO Coordinator, LSI;  Shawn Toney, President of LSI Lighting;  Virgilio Acevedo, Corporate Director of Quality
Photo from left to right: Larry Vance, VP SimpleQuE; Yvette Kilburn, Corporate ISO Coordinator, LSI; Shawn Toney, President of LSI Lighting; Virgilio Acevedo, Corporate Director of Quality

Whether it’s from New York’s George Washington Bridge to multitudes of CVS retail locations or Burger King restaurants around the country, LSI Industries’ high-performance, energy-efficient lighting and image-enhancing graphics are optimizing customers’ brands, products and services.  For 40 years, LSI has been proudly serving the commercial, industrial, institutional and specification markets with a broad offering of architectural and professional-grade lighting fixtures utilizing a range of integrated controls and lighting technologies from LED to traditional HID and fluorescent.

LSI is committed to advancing solid-state LED technology to make affordable, high performance, energy-efficient lighting and custom graphic products that bring value to their customers. With a vast offering of innovative solutions for virtually any lighting or graphics application, LSI provides sophisticated lighting and energy management control solutions to help customers manage their energy performance. And in addition, offers a full range of design support, engineering, installation and project management services to customers.

LSI’s major markets include commercial / industrial lighting, entertainment venues, petroleum / convenience stores and multi-site retail facilities (including automobile dealerships, restaurants and national retail accounts). Headquartered in Cincinnati, Ohio, LSI has facilities both there and in seven other states.

Guided by Larry Vance, Jim Bannan and a team of simpleQuE consultants, LSI achieved ISO 9001:2015 certification through Eagle RegistrationsCongratulations LSI Lighting!

The Quality Connection

SQ_QualityConnection

As a consulting company, simpleQuE specializes in quality and environmental management systems and we are frequently asked what services we provide and how we are different from a certification body. This article explains the objectives, roles and responsibilities of the organization, consulting company and certification body to provide a better understanding of the connection between all three.

Organization (Manufacturing or Service Company)

Seeks to achieve one or more of the following objectives:

  • Implement and develop a new quality (QMS) and/or environmental management system (EMS)
  • Upgrade certification or expand to a new standard
  • Improve and/or simplify an existing QMS or EMS registration
  • Obtain certification

Consulting Company (simpleQuE)

Assists organizations with implementation, improvement or transition by:

  • Providing customized consulting, training and internal auditing services and solutions
  • Assessing existing processes through a gap analysis and developing an action plan
  • Offering internal and supplier audits
  • Training for internal auditors and management including implementation and full standard reviews

Helps organization partner with Certification Body:

  • Assuring a common language for auditing and interpretation of the standard so it corresponds with the expectations of the Certification Body and requirements of the standard

Certification Body (Registrar)

Issues certifications: Provides organizations a resource for management system certification by evaluating policies and procedures to verify implementation and effectiveness against the specific requirements of the standard.  Assessment consists of a series of audits:

  • Document review (sometimes combined with Stage 1)
  • Initial certification audit – Stage 1
    • Confirm that organization is ready (or not) for a full Certification Audit. Typically 30-60 days prior to the Stage 2 Certification Audit.
    • Verifies required documentation exists, certain requirements have been met such as a full internal audit completed, a management review completed, and risks considered.
    • Verifies processes have been established and is appropriate for the scope of certification, and that appropriate monitoring and measuring of processes are in place with appropriate objectives.
    • Plans the Certification Audit based on information and data gathered
  • Certification audit – Stage 2
    • A full QMS or EMS audit. Confirms that the management system fully conforms to the requirements of the standard.
    • Certification is issued upon successful completion of Stage 2 assessment and closure of any findings.
  • Surveillance audit
    • Certification is maintained through a series of annual surveillance audits (sometimes semi-annual). Every third year a full recertification audit is performed and a new certificate issued.

In summary, good communication between all partners is important to ensure all requirements and objectives are met in a simple straightforward way to comply with the standard. At simpleQuE we partner with the client and Certification Body to make quality excellence “simple”.

Congratulations NOSHOK!

Barry Rowley, Quality Assurance Manager (LEFT) and Christian Cole, Vice President (RIGHT) proudly display NOSHOK’s ISO 9001:2008 banner at the factory in Berea, Ohio.    Photo courtesy of: Jennifer Briese, simpleQuE Lead Consultant who worked with Chris and the entire NOSHOK team for 3 months to prepare for the certification.  
Barry Rowley, Quality Assurance Manager (LEFT) and Christian Cole, Vice President (RIGHT) proudly display NOSHOK’s ISO 9001:2008 banner at the factory in Berea, Ohio.
Photo courtesy of: Jennifer Briese, simpleQuE Lead Consultant who worked with Chris and the entire NOSHOK team for 3 months to prepare for the certification.

Established in 1967, NOSHOK, Inc. was one of the first companies to offer a liquid filled pressure gauge. Since that time they’ve established a foundation of quality and value, and grown to be an industry leader in the international marketplace, delivering Measurement Solutions to a wide variety of industries.

NOSHOK’s products meet and exceed the application requirements of OEM’s and industrial users seeking exceptional quality, reliability and value. Industry-leading warranties back all of their products and their quality is evidenced by their ISO 9001:2008 certification with Eagle Certification Group.

Way to go Team NOSHOK!

SimpleQuE Spotlight – Jen Briese

sq_blog_jen
Our consultants are an integral part of our team, carrying out our mission of service to each of our clients. This month, we shine our spotlight on Jen Briese, who, according to Deanne Sparr, “…really cares about our clients and it shows. Her attention to their needs through daily on-site activities to the close details in her reporting and correspondence is always in a positive, helpful manner. She demonstrates the ‘Quality Excellence’ that we strive to provide to our clients.” Take a moment and read more about Jen and how she brings Quality Excellence to our clients.

Thinking back over your career, what is the professional accomplishment you are most proud of achieving and why?
There have been so many varied organizations over the years that it is nearly impossible to narrow it down to one single accomplishment. What does stand out in my mind is the different organizations that, through adopting either a complete or partial documented QMS, were able to satisfy unique customer demands which resulted in retaining customers and ultimately maintaining their workforce.

Client satisfaction is pinnacle to your background. What are your client-focused approaches at simpleQuE?
To treat every single person within an organization as your customer and strive to understand each individual’s needs while working towards the projects corporate goal.

What advice would you give to a new college graduate entering the technology industry?
Expose yourself to as many types of manufacturing, industry and management styles as possible early on in your career, preferably through a co-op experience. This allows you to know and understand how to adapt in any environment.
Explain how simpleQuE is different from their competition.
SimpleQuE has a straightforward, logical approach to QMS implementation that does not restrict an organizations progress.

Where do you see simpleQuE in the next five years?
SimpleQuE is a forward-thinking, progressive organization that will always be working to find a new way to help their customers easily adapt new requirements.

How would other people describe you in three words?
Energetic, compassionate, inquisitive

SimpleQuE Spotlight – Don Milinkovich

sq_blog_don

This month’s simpleQuE spotlight features our director and consultant/auditor, Don Milinkovich. Don has been with our company since 2012 performing consulting, auditing and training for ISO 9001, ISO 14001 and ISO/TS 16949, and has an impeccable attention to detail. Don is certified by Exemplar Global (No. 129924) as both a QMS and an EMS Principal Auditor.  A Registered Professional Engineer with the State of Ohio (PE-42496), he is also a six-sigma black belt.

Continue reading “SimpleQuE Spotlight – Don Milinkovich”

Making ISO a Fit for Cybex International

Group of Business People Working Together in Office

When commercial fitness equipment company, Cybex International, decided to move into the physical therapy market, management realized that ISO certification would be a real benefit to the business.

What they did not realize was the scope of the task as they struggled to bring two domestic and one international manufacturing site into compliance with ISO 9001 standards. The organization was unfamiliar with ISO terminology and definitions, and bringing in a consultant only muddied the water further. That is, until they brought the ISO-muscle of simpleQuE to the table. Continue reading “Making ISO a Fit for Cybex International”