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Associate Spotlight – Kimberly Roan

We are excited to introduce one of our newest team members, Kimberly Roan, a simpleQuE consultant.  Kimberly brings not only years of experience, but a great curiosity and drive to find the best solutions for our customers.  Here’s more on Kimberly:

What is your position and what do you do for simpleQuE?
I am a consultant for simpleQuE and I consult with clients, perform internal audits, and teach on site training on automotive QMS topics.

What do you like most about working for simpleQuE?
This is an opportunity to make a difference.  Every day I get to help clients identify issues and improve processes.  Sustained process improvements lead to greater customer satisfaction and improved effectiveness and efficiency in the organizations we work for.

What is your favorite QMS standard and why?
My favorite QMS standard is ISO 9001:2015.  This standard builds the foundation of an effective QMS and is the cornerstone for a series of important industry QMS standards.

What attracted you to simpleQuE?
Top managers who understand QMS development and believe in simple, sustainable, and value added quality management solutions.

What expertise do you bring to simpleQuE’s clients?
I spent 17 years in automotive and was always involved in auditing both first and second party and spent many years participating in 3rd party audits and acting as the management rep. If I could draw you a picture, I would show you a pyramid that includes a 17 year work experience – base, and approximately 8 year formal education – middle, and a 3 year certified auditor – crown. The large sections of the pyramid underpin everything I knew to make me an effective auditor. With this balanced experience I can provide clients with answers from a company management perspective, an internal auditor perspective and a third party auditor perspective. Every day I use the whole pyramid but the biggest part of it will always be my work experience.

What was your first job?
My first automotive job was part time administrative assistant for an engineering team at Saturn.  My first job ever was doing office work for a neighbor in direct sales at the age of 12 to 13.

Have met…
John Glenn, in an elevator at a Marriott hotel.  We talked about Harley Davidsons and how he wouldn’t get one now because he promised his wife he was done with high risk activities.

Where did you go to college?
Baker College of Flint for my Mechanical Engineering degree and The Chicago School of Professional Psychology for a Masters in Psychology with an emphasis in organizational leadership.

What is your hometown?
Cadillac, MI

Would love…
To visit the hometowns of my great grandparents in Germany.

My hidden talent is…
Slow racing my VT1100

What is your favorite sports team?
Let’s go Red Wings!!!

What advice would you give to a new college graduate entering the technology industry?
Learn something new every day and do something good with what you learn as often as you can.

Explain how simpleQuE is different from their competition.

SimpleQuE is different because they focus on simple solutions to meeting complex QMS requirements.  The company supports a value added approach to meeting requirements.

Where do you see simpleQuE the next five years?
SimpleQuE will grow to become the leading QMS consulting firm and they will continue to support the success of their clients.

How would other people describe you in three words?
Independent, tenacious, and helpful.

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Matching NASA Suppliers with Small Businesses

A blue planet earth in outer space

In 2017, NASA spent over $2.7 billion with small businesses – 16.5 percent of its total contracting budget. NASA is looking to expand its small business contracting even further by seeking new partnerships with a wide range of goods and services providers at a two-day conference where simpleQuE President, Jim Lee, is attending.

Hosted by Ohio University’s Voinovich School of Leadership and Public Affairs, “Reaching High – Aerospace Business Matchmaker,” takes place July 17-18 at Ohio University in Athens, Ohio and is a partnership between NASA and Procurement Technical Assistance Centers in Ohio, West Virginia, Pennsylvania and Kentucky.

Jim is learning directly from NASA officials about the goods and services the agency needs and how businesses can qualify as vendors.  Aerojet Rocketdyne, SAIC, and STG are all prime contractors, these and other NASA suppliers have indicated they want their suppliers ISO 9001 and/or AS9100 certified.

On the second day of the conference, Jim and other businesses will have the opportunity to meet with representatives from NASA, as well as other agencies from all levels of government and NASA prime contractors, to learn of the contracting opportunities in aerospace industry services.

These opportunities will be available to businesses in a large variety of industries, providing good and services including:

  • Mechanical and electrical engineering
  • IT infrastructure services
  • Building maintenance
  • Medical services
  • Office supplies and equipment
  • Office administrative services
  • Testing laboratories
  • Apparel
  • Security and much more

For a complete list of buying opportunities, visit http://AerospaceMatchmaker.com.


How Aircraft Manufacturers Are Reducing Environmental Impact

By Jim Lee

 

At the annual ASA / AFRA conference in June, we heard Kahina Oudjehani, Head of Eco-Design and Environmental Affairs at Bombardier.  She shared Bombardier’s environmental strategy through the entire lifecycle of an aircraft to improve the company’s environmental footprint.  A significant environmental impact occurs with aircraft design and we learned of some examples on the CRJ100 regional jet design as seen with these attached slides.

Reducing aircraft weight by redesigning components is another significant impact to improving the environmental footprint by using less raw material in parts, less energy and water in making parts, reduced weight to improve fuel efficiency, and selecting materials that can be recycled and reused, or repurposed. Congratulations to Bombardier on their efforts and recent recognition by Canada for its sustainability and eco-design approach applied to the C series jet.

As a technology geek, I’ve learned of aircraft design initiatives which utilize artificial intelligence and supercomputers with 3-D printing (or additive manufacturing).  Airbus analyzed the stresses and loads on a product, then utilized 3-D printing and some wild new algorithms based on slime mold and bone growth. Slime mold naturally creates a strong, efficient structure between two fixed points, and other algorithms are used to create bones and implants for reconstructive surgeries.  Combine these algorithms to calculate and determine the most efficient designs, which result in structures a human couldn’t conceive.  Then creating those designs with 3-D printing result in what Airbus calls bionic 3-D printing.

https://www.airbus.com/newsroom/news/en/2016/03/Pioneering-bionic-3D-printing.html

As Bombardier and Airbus have demonstrated, implementing environmental sustainability or ISO 14001 correctly, can yield positive financial impact while improving the environmental footprint. SimpleQuE can guide you on the path to ISO 14001 certification.  Contact us for more information.


All Access Pass to AS9100 and ISO 9001 Training Presentations

SimpleQuE President, Jim Lee, presented at three workshops in June during the 2018 Aviation Suppliers Assn. (ASA)/Aircraft Fleet Recycling Assn. (AFRA) Conference.   Jim is making all three presentations available to anyone with an interest in the topics described below. To obtain a PDF and prezi link to these presentations, just click on the links for immediate access.

 

Strategic Direction, Quality Policy and Quality Objectives: A Three-Course Meal of Quality Planning:
The interrelationship between a company’s context, strategic direction, quality policy and quality objectives are covered in this presentation.  An emphasis is placed on the core business processes being consistent with the quality processes, so that the business direction and quality direction are the same, including the objectives.  This information applies to companies that are working toward, or are already certified to, ISO 9001:2015, AS9100D, AS9110C and AS9120B.  This is geared to help companies better understand the requirements and expectations for practical compliance, instead of cumbersome quality systems – making certification easier to obtain and maintain.

http://bit.ly/ASA2018QualityPlanning

 

Operational Risks – Third Party Auditor Training:
Third party aerospace and ISO auditors will learn how to understand and audit operational risks (clause 8.1.1) in the aerospace standards (AS9100D and AS9110C) versus risk management (clause 6.1) in the ISO 9001 and AS9120B standards.  This training emphasizes the issues and risks the aviation, space and defense customers see from their suppliers and sub-tier suppliers as it relates to product safety, counterfeit parts, obsolescence, awareness and communication of SR/CI/KC (special requirements, critical items, and key characteristics), flow downs to suppliers and sub-tier suppliers, supply chain risk management, human factors, and ineffective change control.  With an added awareness of the aviation, space and defense customer risks and issues, third party certification body auditors are better prepared to dig deeper into the industry risks and issues to create better value for all affected.

http://bit.ly/ASA2018OperationalRisks

 

Auditing Quality Objectives – Third Party Auditor Training:
This presentation teaches third party aerospace and ISO auditors how to audit quality objectives, which can’t be done effectively without understanding the company’s context, strategic direction, and quality policy.  The clauses are reviewed for all the ISO 9001:2015, AS9100D, AS9110C and AS9120B standards as it relates to these requirements.  The IAQG desired third party auditor emphasis on quality objectives and the significance of the performance outcomes are also examined.  The gaps between certification body audit results, top-tier internal audit results, and DCMA government audit results are covered as it relates to the risks and issues the aviation, space and defense customers are seeing from their suppliers and lower-tier suppliers.

http://bit.ly/ASA2018AuditingObjectives


Congratulations to Meteor, FireCraft Safety, American Micro, and Pentair

Congratulations from our team at simpleQuE to the companies that have worked so hard to earn their certifications!  It was a long road, but worth all the meetings, training, internal audits, updating of procedures and documents, and conversations about quality and risk.  We’re proud to have played a part in their successful transition/implementation to these quality standards.

FireCraft Safety Products – ISO 9001:2015

Photo from left – Toni Gill, CFO; Tom Lochner, President; Tom McCoy, Director of Sales; and Don Milinkovich, simpleQuE Consultant

Meteor Sealing Systems LLC – IATF 16949:2016

Photo from left – Thorsten Conrad, Vice President – Meteor Sealing Systems LLC;  Masahiko Ito, Managing Director – Toyoda Gosei Meteor GmbH; Deanne Sparr, Vice President – SimpleQuE; Ryan Ayers, Quality Manager – Meteor Sealing Systems LLC

American Micro – AS9100:2016 and IATF 16949:2016

Photo from left –  Matt Gilbert, QE;  Evan Smartnik, QE;  Sheila Floyd, Purchasing Supervisor;  Michael Shelton, Process Engineer; Ryan Siebe, Production Manager;  Rob Berger, Production Supervisor;  John Woods, Engineering Manager;  Kevin Neal, Quality Manager;  Harold Williams, Production Supervisor;  Greg Stamper, Production Supervisor;  Rita Gragg, SQE

Pentair – ISO 9001:2015

Photo from left – Peggy Jones, Quality Manager; Gregg Swint;  Dave Christine;  Matt DeHart;  Kayla Smith; Ed Henricksen


ASA AFRA Annual Conference 2018

The Aging Workforce and Transfer of Knowledge

At this year’s ASA/AFRA Conference, Mr. Boyd Parsons, GM Excellence of Air Canada Maintenance shared some tips on how ACM has addressed the labor shortage in the industry and efforts to attract and engage millennials.  Employee training is held to improve skills and satisfy regulatory and ISO/AS/ASA standards’ transfer of knowledge requirements. Organizations must take into account their aging workforce’s “tribal knowledge” and technological advances to effectively tailor their training programs. Companies could boost their training programs with increased industry awareness to high school students, college coop programs, apprenticeships, and internships in addition to on-the-job training knowledge transfer. A community of experience and evidence-based information sharing should prove to be effective to integrate a multi-generational workforce with advanced technology and traditional learning techniques.

Photo credits: Mr. Boyd Parsons, GM Excellence, Air Canada Maintenance


AS9100, AS9110 and AS9120 Transition/Upgrade Relief

By Jim Lee

The International Aerospace Quality Group (IAQG) and ANSI-ASQ National Accreditation Board (ANAB) have published the linked notifications referencing Resolutions #150 and #152 that they will be allowing companies and certification bodies that have not completed the full transition and upgrade audits by 9/15/18 a little bit of relief.  This is intended to not penalize the certified AS companies when the certification bodies don’t have enough resources to get their clients completely through the upgrade or transitions with new certificates issued before the 9/15/18 expiration.  Not every certification body may honor this or have the resources to do this, so we still see some possibility to transfer.

What these IAQG and ANAB releases state are that the certification body and AS client can  work together to begin the certification upgrade, transition or transfer audit by 9/15/18, or before the current AS certificate expires.  All parties will be given up to 6 months beyond 9/15/18 to complete the upgrade/transition or transfer audit, close findings from the audit, process the registration approval through the certification body office, and issue the new certificate before 3/15/19.

This is not an extension.  The OASIS database will show your company with an expired AS certificate after 9/15/18, until the issue of the new certificate.  It just prevents the AS company from paying for a full initial certification audit (more audit days) and extends the timing past 9/15/18 to complete the upgrade/transition process through the certification body process and closure of findings.

This will cause some hardship on your AS customers who must track and conduct a risk analysis of any supplier who has expired or lost certifications.  The certification status is public information in the OASIS database and will show as expired after 9/15/18.  There will be further scrutiny on AS certified companies by their customers who let their certification completely lapse by 9/15/18.

SimpleQuE consultants can prepare and guide your company through the transition process, contact us to find out how.


A Look at the AS9100D Transition Data

With the transition to AS9100:2016 well under way, what can we interpret about the data from the International Aerospace Quality Group (IAQG)? Overall, aerospace and defense organizations are transitioning to plan, and exhibiting preparedness with the new requirements.

Some organizations still struggle with Process Identification, but Production Controls and Purchasing make up the highest nonconformities. Here are the top 9 by clause:


It’s Almost Here! – 2018 ASA/AFRA Conference

We are just a few days away from the 2018 Aviation Suppliers Assn. (ASA)/Aircraft Fleet Recycling Assn. (AFRA) Conference which begins Sunday, June 24th and ends Tuesday, June 26th. This conference is one of the largest for the aviation distributor industry and draws aviation professionals worldwide with a range of business development and management, quality assurance, legal/regulatory and general industry topics. We always look forward to attending this conference where we have the opportunity to interact with aviation professionals from around the world.

This year’s conference will be held at OMNI Scottsdale Resort & Spa at Montelucia and feature keynote speakers Robert Taylor, SVP Technical – Apollo Aviation, Jim Lundeen, Head of Supplier Support – Airbus Americas, and Adam Pilarski Ph.D., SVP – AVITAS. In addition to these keynote speakers, SimpleQuE President, Jim Lee, will be presenting three workshops, two for third party auditors (on Saturday prior to the conference). Topics include:

  • June 23 – Auditor Training:
    Third party aerospace and ISO auditors will learn how to understand and audit operational risks (clause 8.1.1) in the aerospace standards (AS9100D and AS9110C) versus risk management (clause 6.1) in the ISO 9001 and AS9120B standards.
  • June 23 – Auditor Training:
    This training teaches third party aerospace and ISO auditors how to audit quality objectives, which pulls in context, policy and strategic direction.
  • June 25 – Strategic Direction, Quality Policy and Quality Objectives: A Three-Course Meal of Quality Planning:
    This workshop covers the interrelationship between a company’s context, strategic direction, quality policy and quality objectives. It applies to companies trying to get certified to ISO or AS, or are trying to make their quality systems more practical.

Look for highlights from the conference next week on our social media platforms and in the coming weeks we’ll have our conference recap here on the blog where we will be sharing Jim Lee’s workshop presentations which will be available for download. Stay tuned!


The Advantages of Outsourcing Internal Quality Audits

Business concept. Business people discussing the charts and graphs showing the results of their successful teamwork.

If your organization is certified to ISO 9001 or a standard that is aligned with it, like AS9100 or IATF 16949, and you perform internal quality audits, then you should know this:

This means that Certification Bodies are scrutinizing internal auditors and their competency, especially when it involves IATF.  That’s why many companies are choosing to outsource their internal audits to a 2nd party like simpleQuE whose auditors are qualified, certified, competent and are experts on the standards and customer specific requirements. In addition, many are current or former 3rd party auditors and bring valuable insight because of that knowledge gained from auditing for certification bodies.

Here are more reasons to outsource internal audits from our very own team of auditors (who have seen it all):

Why audits should not be done internally:

  • Without proper training and experience, internal auditors don’t fulfil the competency requirements
  • Lack of time to perform the audits and write reports
  • Reports with limited or no findings or objective evidence
  • No demonstration of the process approach or risk based thinking
  • Timeliness of management in responding to findings/report
  • Internal turnover resulting in too much variation in reporting/focus and overall quality of audits

Advantages to outsourcing internal audits

  • Fresh set of eyes from outside the organization that are objective and unbiased
  • Reduces company’s investment in continual training on changing requirements
  • Professional and timely reports
  • More cost and time effective, freeing up internal resources
  • Management gives greater attention to an outside expert, especially when there are sensitive issues that an inside auditor may be hesitant to address
  • Better internal response and acceptance of findings and opportunities for improvement
  • More content, findings, comments, opportunities for improvement and observations for added value
  • Our auditors have:
    • In depth knowledge of the standard’s requirements,
    • Experience in the field and can share best practices,
    • An understanding of the process approach and risk based thinking
    • The ability to provide consulting while auditing
    • Compliance to ISO 19011 on auditing management systems

All solid reasons for turning your audits over to the experts.  Contact us at 740-305-0868 or [email protected] for more information about internal quality auditing.