Offshore Towing ISO 9001 Case Study

Implementing a Quality Management System with ISO 9001

Louisiana-based Offshore Towing, Inc. is a small marketing and sales company representing a consortium of marine towing companies and vessels specializing in rig moving and ocean towing.

CHALLENGE:

While Offshore had a process, it needed assistance with implementing a quality management system that would account for accuracy.

SOLUTION:

“We first began working with simpleQuE in September of 2009 to verify the key processes for our business and customers,” said Sammy Arceneaux, Vice President of Compliance. “Our initial reaction to simpleQuE was overwhelming. The company’s consultant was very open-minded and took the time to listen and to understand our unique business.”

RESULT:

In less than six months, Offshore Towing, Inc. received ISO 9001 certification and created a tracking system that shows continuous improvements, corrective actions and accountability.

“With the assistance of simpleQuE, we now have procedures to follow that will maintain consistency. Having accurate reports and paperwork will assure that our customers are receiving continuous improvement and quality satisfaction.” said Arceneaux. “Receiving an ISO certification is of great value to our company and customers. Having our office ISO-certified and our owner vessels ISM-certified links our companies together with internationally recognized certifications. We at Offshore Towing, Inc. recommend simpleQuE’s professional service.”

“As we at Hexagon Metrology always strive to provide the best product and service to our customers, we are always looking to how we can improve our QMS. Your team has been a great help to us with our ISO and QMS needs, and the audits have proven to be beneficial in identifying any needed improvement, giving us the upper hand in becoming ISO 9001:2015 certified and now with our needs for ISO 17025:2017.”

John Gaumond, Hexagon Manufacturing Intelligence