LSI Combines Unique Lighting and Graphics Capabilities to Deliver Image-Enhancing Cost Saving Opportunities to Customers Nationwide

Photo from left to right:  Larry Vance, VP SimpleQuE; Yvette Kilburn, Corporate ISO Coordinator, LSI;  Shawn Toney, President of LSI Lighting;  Virgilio Acevedo, Corporate Director of Quality
Photo from left to right: Larry Vance, VP SimpleQuE; Yvette Kilburn, Corporate ISO Coordinator, LSI; Shawn Toney, President of LSI Lighting; Virgilio Acevedo, Corporate Director of Quality

Whether it’s from New York’s George Washington Bridge to multitudes of CVS retail locations or Burger King restaurants around the country, LSI Industries’ high-performance, energy-efficient lighting and image-enhancing graphics are optimizing customers’ brands, products and services.  For 40 years, LSI has been proudly serving the commercial, industrial, institutional and specification markets with a broad offering of architectural and professional-grade lighting fixtures utilizing a range of integrated controls and lighting technologies from LED to traditional HID and fluorescent.

LSI is committed to advancing solid-state LED technology to make affordable, high performance, energy-efficient lighting and custom graphic products that bring value to their customers. With a vast offering of innovative solutions for virtually any lighting or graphics application, LSI provides sophisticated lighting and energy management control solutions to help customers manage their energy performance. And in addition, offers a full range of design support, engineering, installation and project management services to customers.

LSI’s major markets include commercial / industrial lighting, entertainment venues, petroleum / convenience stores and multi-site retail facilities (including automobile dealerships, restaurants and national retail accounts). Headquartered in Cincinnati, Ohio, LSI has facilities both there and in seven other states.

Guided by Larry Vance, Jim Bannan and a team of simpleQuE consultants, LSI achieved ISO 9001:2015 certification through Eagle RegistrationsCongratulations LSI Lighting!

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The Quality Connection

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As a consulting company, simpleQuE specializes in quality and environmental management systems and we are frequently asked what services we provide and how we are different from a certification body. This article explains the objectives, roles and responsibilities of the organization, consulting company and certification body to provide a better understanding of the connection between all three.

Organization (Manufacturing or Service Company)

Seeks to achieve one or more of the following objectives:

  • Implement and develop a new quality (QMS) and/or environmental management system (EMS)
  • Upgrade certification or expand to a new standard
  • Improve and/or simplify an existing QMS or EMS registration
  • Obtain certification

Consulting Company (simpleQuE)

Assists organizations with implementation, improvement or transition by:

  • Providing customized consulting, training and internal auditing services and solutions
  • Assessing existing processes through a gap analysis and developing an action plan
  • Offering internal and supplier audits
  • Training for internal auditors and management including implementation and full standard reviews

Helps organization partner with Certification Body:

  • Assuring a common language for auditing and interpretation of the standard so it corresponds with the expectations of the Certification Body and requirements of the standard

Certification Body (Registrar)

Issues certifications: Provides organizations a resource for management system certification by evaluating policies and procedures to verify implementation and effectiveness against the specific requirements of the standard.  Assessment consists of a series of audits:

  • Document review (sometimes combined with Stage 1)
  • Initial certification audit – Stage 1
    • Confirm that organization is ready (or not) for a full Certification Audit. Typically 30-60 days prior to the Stage 2 Certification Audit.
    • Verifies required documentation exists, certain requirements have been met such as a full internal audit completed, a management review completed, and risks considered.
    • Verifies processes have been established and is appropriate for the scope of certification, and that appropriate monitoring and measuring of processes are in place with appropriate objectives.
    • Plans the Certification Audit based on information and data gathered
  • Certification audit – Stage 2
    • A full QMS or EMS audit. Confirms that the management system fully conforms to the requirements of the standard.
    • Certification is issued upon successful completion of Stage 2 assessment and closure of any findings.
  • Surveillance audit
    • Certification is maintained through a series of annual surveillance audits (sometimes semi-annual). Every third year a full recertification audit is performed and a new certificate issued.

In summary, good communication between all partners is important to ensure all requirements and objectives are met in a simple straightforward way to comply with the standard. At simpleQuE we partner with the client and Certification Body to make quality excellence “simple”.

ISO Certification Instills Trust

Trusted partner mark imprinted on a paper texture. Concept background for illustration of trust in partnership and business services.

Obtaining an ISO certification is so important to businesses that many will specify the distinction next to their business name, and some customers and industries mandate it through the supply chain.  A client or potential business partner may ask why having an ISO certification is important.  Simply stated, an ISO certification means the client can trust a business and have confidence that  It has the processes in place that are independently audited, to improve the likelihood that products and services will meet or exceed customer expectations.

What is an ISO Standard?

ISO standards define and structure a company’s management systems. These standards apply to all industries and require businesses seeking certification to define how their systems meet the standards’ rigorous requirements. Meeting the standards assures customers that all vendor company activities – design, manufacturing, production, purchasing, quality control, packaging, handling, storage, shipping, and customer service – are appropriately managed and controlled.

Certification Builds Confidence

When a business certifies to an international standard, they are representing a trusted symbol of quality, safety, and compatibility. These standards are developed through a process that is balanced, open, and transparent and help elicit trust among the groups and businesses that have placed value in the certification process.

Building Trust with simpleQuE

There are several paths to obtaining ISO certification. A company can create its own documents and systems, then prepare for and manage their audit internally, or they can work with a specialist to provide consulting, auditing and training services to expedite the certification process.  It is important to note that actual ISO certification is the result of an audit conducted by an external registrar or certification body and not the International Standards Organization who develops the standards.

SimpleQuE’s consultants are experts in their respective fields and are ready to provide unique solutions that fit your specific needs. For more information on choosing an ISO consultant, visit simpleQuE’s YouTube channel.

Risky Business vs Risk-Intelligent Business

Rolling the dice concept for business risk, chance, good luck or gambling

Digitalization, globalization, competition and the speed of technological advances has changed the nature of business.  ISO 9001:2015 has been in effect for a full year and it places a heavy emphasis on using “risk-based thinking” for managing quality-related processes. Risk has always been implicit in ISO 9001.  But the latest revision asks organizations to make a cultural shift—rather than focusing on isolated problem solving and resolution, they’ll focus on prevention and performance improvement.

The International Organization for Standardisation (ISO) explains it this way:

“Risk based thinking ensures these risks are identified, considered and controlled throughout the design and use of the quality management system”.

Under the new guidelines, risk management serves as the cornerstone of quality management system design. As organizations determine the processes needed for a quality management system, they’re also asked to determine the associated risks and opportunities and to plan and implement appropriate actions to address them.

In the context of ISO, the concept of “risk” relates to the uncertainty in achieving the main objectives of International Standards—namely, to provide confidence in the organization’s ability to consistently provide customers with conforming goods and services, and to enhance customer satisfaction. Risk is the possibility of events or activities preventing an organization from achieving its strategic and operational goals.

This shift in thinking does not replace the standard’s process-oriented approach, but enhances it. While the process is still a critical part of ISO 9001:2015, processes must now be implemented with an acute awareness of risk.

Organizations are asked to identify, analyze and prioritize all potential risks as they undergo building or adapting their existing quality management implementations for updated certification.

Risks can be defined by two parameters—the severity, or seriousness, of the harm, and the probability that the harm will occur. Risks can be assessed based on the likelihood they will occur, the likelihood they can be detected, and potential impact should they occur. From there, risks are evaluated based on their importance (what is acceptable, what is unacceptable?) and actions are planned to address the risks, whether that’s avoiding or eliminating the risk or mitigating it.

Once plans are implemented, it’s essential for organizations to check the effectiveness of their actions and continually learn from experience.

What’s the best way to document risk-based thinking and demonstrate the approach during audits?. Evaluate how you evaluate risks today with the processes you have. Understand how you decide when risks are acceptable or unacceptable.  ISO wants to see that you record identified risks when action is required, and the action steps to be taken. 

Putting into place the Plan-Do-Check-Act (PDCA) methodology can be a great way to define, implement and control corrective actions and improvements. Companies should Plan what to do and how to do it, Do what was planned, Check that things happened according to plan, and Act on how to improve the next time around.

Companies have two years to make the transition to ISO 9001:2015, as certifications for the 2008 edition will expire after September 2018.

SimpleQuE was one of the first consulting companies to be ISO 9001:2015 certified and we’re ready to assist organizations with transition or implementation.  Please visit our website for more information about our services.

Matrix Design Group Celebrates ISO 9001:2015 Certification!

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Recognized as an industry leader in mine safety technology innovation, Matrix is focused on research and development for the mining industry. Matrix has designed, manufactured, distributed and installed a variety of products to improve safety and productivity for mining applications. The current Matrix innovative product line includes IntelliZone® Proximity Detection Systems (used on a wide variety of equipment ato detect workers in low or obscured visibility situations), Communications Systems, Personnel and Equipment tracking systems, Atmospheric Monitoring Systems (AMS), and the MineOwl Camera System. Continue reading “Matrix Design Group Celebrates ISO 9001:2015 Certification!”

ISO/TS 16949 Certifications Across the Globe

 

ISO/TS 16949 is being adopted across the world and setting in place the quality management requirements for the design, development, production, installation, and service of automotive-related products. Take a look below at the world leaders in ISO/TS16949 certification.
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