Basin Material Handling is the nation’s leader in custom designed racks. Their engineering team can design any rack imaginable for any product that needs to be transported; guaranteeing the product will be delivered safely and securely every time. Their team is proud of their new sign and ISO 9001:1015 certification.
Congratulations to Impact Label Corporation for achieving ISO 9001:2015 certification! Impact Label leaves a lasting impact with their custom labels, panels, overlays and tags for industrial and consumer applications. The company has been a West Michigan product identification provider since 1964. Customer driven and quality focused, Impact Label is continually striving for zero defects by encouraging team members to use scientific problem solving methods and empowering them to stop the production process when necessary in order to build quality the first time, ensuring consistent results.
ISO certification was a way to further ensure their quality objectives were met. Working with simpleQuE consultant, Karen Spencer, who performed a gap analysis of the quality management system, the Impact Label team worked their way through the action plan to be sure they were ready for their certification audit with DQS, Inc. Good work and congratulations!
The International Automotive Task Force just released Revision 5 of the IATF 16949 Transition Strategy and Requirements. This revision of the Transition Strategy document incorporates a new FAQ no. 20 that clarifies questions for those situations where a previously certified IATF 16949 organization has to start over with an initial certification audit to IATF 16949.
Whether your company is in the manufacturing or service industry, if you were considering implementing a new accounting or software system, which was completely outside of your staff’s expertise, wouldn’t you consider contracting with someone considered an expert in that particular area?
The same principle applies when it comes to ISO, AS or IATF certification. Hiring a consultant to prepare your company for certification can be well worth the investment, whether you’re going through certification for the first time or transitioning to a new quality standard (for instance, changing from ISO 9001:2008 to ISO 9001:2015).
Often, business owners, and sometimes even quality managers, don’t have the time or adequate knowledge of the standard to do a gap analysis and prepare an action plan themselves. An experienced consultant has gone through the implementation process in a variety of industries, and will be able to quickly understand your company’s processes and how to most effectively recognize gaps in the requirements. Going with an experienced consultant who has a significant track record in planning, developing and implementing systems greatly increases the likelihood of a successful certification.
It’s certainly possible for a company to implement a system on its own. However, doing so can prove to be detrimental to other areas of the business as resources are often stretched too thin. The employees responsible for implementing the system could fall behind on other obligations, and these setbacks can quickly outweigh any money saved by not hiring a consultant from the start.
An often overlooked benefit to hiring a consultant is objectivity. An outside consultant can bring a fresh and unbiased perspective to your company and systems. You’ll often find that a consultant provides simple and sustainable solutions that may have been overlooked by your own team.
Additionally, by hiring a consultant you’ll ensure you’re putting the right person in charge of the project. Implementing ISO, AS or IATF standards requires a strong leader who can oversee a coordinated effort. Most consultants are natural leaders able to energize all parties involved and keep the project moving forward at a good pace. Depending on the complexity of your processes, a consultant can help you focus on only what is required for certification, often finishing the project in less time than it would take using your company’s own resources.
In seeking a consultant you’ll want to make sure they have the skills relevant to your organization and industry. SimpleQuE consultants have educational backgrounds and work experience that make them experts in their fields. In addition, many are current or former 3rd party auditors and ready to serve in an advisory role or for implementation, project management, training or internal auditing. SimpleQuE can assist in first-time systems development for certification; upgrading certification to a new standard; simplifying a cumbersome quality system and documentation; defining processes and process mapping; documentation and systems implementation; internal audits and gap analysis for improving your quality or environmental management system.
No matter the size of your company or the industry, having ISO or other certification will distinguish you from the competition. Hiring a consultant can help you achieve certification with ease, after all, it’s what simpleQuE is known for – Simple Quality Excellence.
SimpleQuE has consultants throughout the Eastern U.S. that can guide you through the certification process in ISO 9001, ISO 14001, IATF 16949, and the AS9100 series of standards.
We did it! SimpleQuE has been recertified to ISO 9001:2015 by Eagle Certification Group through December 2020. Our initial ISO 9001:2015 certification was in November 2015 right after the standard was released and we were one of the first to be certified.
“The majority of companies have waited until the last possible year to upgrade to the new standards. This is consistent with the past, when changes to the standards occurred. The problem now is that all the key standards (ISO, automotive, aerospace, environmental) have the same expiration date of 9/15/18 and everyone is rushing to get it done at the last minute. The capacity constraints on registrars, consultants, and auditors is evident and organizations that have not begun the transition process are in serious jeopardy of losing their certification, especially if attempting to wing it with the registrar and not doing anything new to comply with the new standards.”
-Jim Lee, simpleQuE President.
The ISO 9001:2015 certification provides us many benefits and is a big differentiator over our competitors. This is especially critical since this standard and common structure are integrated into other management system standards like environmental, aerospace and automotive. It also provides simpleQuE with cost savings, an innovative service offering, market access, and a high level of customer confidence and satisfaction.
As an organization that is ISO certified, it proves to our clients that Quality Excellence can be made Simple. It’s what our company name means. For over 10 years, our simple approach has allowed us to have a quality manual that is only a few pages as we put our simple best practices to work in our own company. At simpleQuE, we don’t take a cookie cutter approach, therefore, we don’t implement our processes at our client sites. We look at what works for them and leave that alone, only focusing on those areas that don’t comply. Considering each company’s culture and unique situation results in different solutions for each client.
As the transition deadline of September 14th approaches, we encourage organizations that are still working on their implementation or transition certification to keep at it, ask questions, and ask for assistance. Demonstrating a commitment to maintaining the effectiveness of your system, continual improvement and customer satisfaction will put you in the lead. ISO 9001:2015 certification is an internationally recognized distinction that will benefit your organization for years to come.
1. Meet Customer Requirements
Surprisingly there are companies that want ISO 9001 certification just to satisfy one customer requirement. The customer states that it will only do business with vendors that are certified as ISO 9001 – so to get (or keep) the business they need that certification. The problem with these companies is that they’re looking for a short-term payoff and an end to the journey with a certificate. They see nothing but that one benefit — we need a certificate for this customer — and ignore the long-term benefits a robust quality management system will provide, like:
- Less firefighting;
- Fewer repeat problems when you perform better root cause analysis and systemic corrective actions;
- Increased performance because you’re monitoring trends against goals;
- More efficient and effective business processes;
- Less scrap, rework, rejects, warranty; and
- Increase customer satisfaction leading to more business opportunities.
Some organizations don’t embrace the concept of quality linked with the business systems and tied into the strategic direction of the company, to drive continual improvement and continued customer satisfaction. In other words, they haven’t bought into the program or the true intent of the standard. Focusing only on that one benefit — your immediate gain — without putting the customer in front will end up costing you much more in the long run.
2. Increase Revenue and Business from New Customers
Once you earn your ISO 9001 certification, you can advertise your quality certification and respond to Requests for Quotes (RFQ) from companies that make ISO 9001 certification a “must-have”. ISO 9001 certification can open up new markets you were virtually unable to do business with before your certification.
Yet, companies are not advertising their ISO certification enough, costing them potential business. Transition or implementation of a new standard is the perfect time to share that the company has achieved this important recognition with your potential customers, current customers, and stakeholders. Consider a link to a copy of your ISO certificate right on your website.
3. Improve Company and Product Quality
A quality management system standard is all about quality so, of course, one result of adopting a QMS should be an improved level of quality for the entire organization — every process, and every product. Organizations should use the ISO series of standards to develop a QMS that is integrated into the way they do business, and assist in achieving their strategic business objectives – adding value.
Unfortunately, some organizations may have missed the mark and created a bureaucratic set of procedures and records that don’t reflect the reality of the way the organization actually works and simply add unnecessary costs, without adding value. When the business system is the same as the quality system processes, the value of ISO and certification become more logical and value-added for the business.
4. Describe, Understand, and Communicate Your Company Processes
The ISO 9001 QMS standard requires that you identify and describe your processes using business metrics, the purpose of which is to better manage and control your business processes. Quality objectives or your business process goals form the center of your system. Metrics are used to understand and communicate your system’s performance and trends relative to your quality objectives. The level of monitoring, measurement and improvement of each process will depend on the organization’s context, strategic intent and determined risks and opportunities.
Companies may identify too many processes. So it is important to understand the differences between a process, a procedure and an activity. We recommend less than 10 core processes, and fewer is commonly better. Looking at your business from a 50,000 foot view to understand the high level business processes needed to deliver the products or services you provide your customers are the core processes ISO wants you to define. Everything from sales, to new product development, to production planning, to production or providing a service, and finally delivery are the processes to identify for your business. A flow diagram is most commonly used with the linkages and interactions between each. Each of these core processes needs to have at least one objective that is measured to evaluate the effectiveness and efficiency of that process. Problems can also occur when companies don’t have set metrics on which to evaluate processes and manage the control of their business processes.
The International Organization for Standardization (ISO) has created a useful whitepaper to explain the Process Approach. Contact simpleQuE to see how our consultants can assist your company with these problems or other areas of concern.
Cherie Reiche of the International Automotive Oversight Board (IAOB) shared the following IATF 16949 transition update at several registrar conferences. As of April 30th 2017:
- 68,332 sites are IATF 16949 or IATF 16949 certified worldwide
- 181 audits were completed to IATF 16949 (0.3% upgraded)
- To date the total NCs issued = 975 (avg 5.4 findings per audit)
- Major NCs = 133 (16% of the findings are major)
- Minor NCs = 842
- To date the total NCs issued = 975 (avg 5.4 findings per audit)
A summary of the highest incidence of NCs (major/minor) by section is represented in the chart below. It’s interesting to note that Customer Specific Requirements and Quality Management System Audit had the largest number of major NCs, while most minor NCs were written on Contingency and Control Plans.
Ultimately companies hire a management consultancy firm like simpleQuE to save both time and money. Working with experienced professionals can help businesses achieve their objectives quickly and avoid costly mistakes along the way. And thanks to their specialized knowledge, quality and environmental management consultants can help innovate, improve and enhance organizations at every level.
Businesses of all sizes seeking to outperform their competitors and stay at the top of their industry are increasingly choosing to work with QMS and EMS consultants. When selecting a consultancy, they’re looking for someone who can provide tangible results and a clear return on investment. The best consultant-client relationships are based on clarity and transparency, where both parties have set clear roles and expectations and put in place a system to effectively measure results.
Management consultants help organizations improve their business by analyzing their systems and processes and developing plans to help them improve. Whether it’s preparing for first time certification, upgrading to a new standard, simplifying cumbersome quality systems and documentation, or defining processes and process mapping, simpleQuE can help.
Each management consultancy offers different specializations and simpleQuE’s consultants are proven experts in their respective fields. We bring experience from all sides of the table—third party auditor, business owner, management representative, implementer, facilitator, project manager, etc.—in areas including general manufacturing and service, automotive, aerospace, environmental and safety.
After performing a gap analysis, we offer customized solutions for each client we work with. Our strength is in evaluating and understanding your business and culture to find the solutions that will be most efficient and sustainable over time. We’re known as the consultant that simplifies ISO implementation and maintenance. And simpleQuE is even ISO 9001:2015 certified – proof that we practice what we preach.
No company is exactly the same, and every company’s needs for certification are unique as well. At simpleQuE, we tailor our approach closely to your specific needs and deliver exactly the consulting, auditing and training services your company requires. Our approach eliminates confusion and ensures your company is investing only in the work that is required for certification. Contact us to see how we can add value to your business!