Quality Excellence is the foundation of our business at simpleQuE, as well as part of our name – (notice the Qu and E). To celebrate National Trivia Day, we gathered some interesting facts from around the world about Quality Management and its important role in every business we serve. We hope you enjoy this fun trivia and learn something new about ISO and quality.
Happy Trivia Day!
- The term ISO (as in ISO standard) derives from the Greek word “isos,” which means equal.
- Many quality terms, tools, and methods were popularized in Japan— kaizen, gemba, muda, kanban, etc.
- In Germany, 77 percent of organizations provide ISO training and 82 percent provide general quality management training—the highest of any group of organizations.(2)
- The Pareto principle, or 80-20 rule, states that 80 percent of problems come from 20 percent of causes, and that management should concentrate on the 20 percent. It was popularized by Joseph M. Juran.
- Twenty percent of senior executives rate their quality programs as world class, but only 5 percent of quality professionals do the same. (4)
- Philip B. Crosby is perhaps best known for promoting a standard of excellence based on nothing—the concept of zero defects.
- The “Big Q” refers to comparing differences between managing for quality in all business processes and products; while the “little q” relates to managing quality in a limited capacity, traditionally in factory products and processes.
- One of the world’s best-known standards is ISO 9001.
- Plan-do-check-act is not only the name of a popular process improvement method, it’s also the title of a music CD released in 2014 by a New Jersey-based rock trio Recovery Council.
- Edwards Deming introduced the 14 points for management, which, he said, “have one aim: to make it possible for people to work with joy.”
- Time Magazine, http://content.time.com/time/specials/packages/article/0,28804,1908719_1908717_1908537,00.html
- ASQ Global State of Quality research, 2013. www.globalstateofquality.org
- The Economic Impacts of Inadequate Infrastructure for Software study, prepared by RTI for the National of Standards and Technology, 2002. http://www.nist.gov/director/planning/upload/report02-3.pdf
- ASQ/Forbes Insights Culture of Quality, 2014. www.cultureofquality.org