Vista Packaging is the Complete Package for Quality and Service

Congratulations to Vista Packaging and Logistics, which received ISO 9001:2015 certification for its headquarters in Columbus, OH. Vista’s management and quality team are committed to maintaining this certification and embracing the ISO standards in its business operations, and has utilized the services of simpleQuE for consulting and internal auditing since 2012.

Not only does Vista believe in its quality management system, it has also implemented green initiatives and is committed to reducing its environmental impact from manufacturing and even its daily business operations. These efforts not only bring value to their customers, while reducing waste and increasing efficiency, but incorporate a holistic approach to sustainability.
It’s no surprise that Columbus Business First has recognized Vista Packaging & Logistics as one of central Ohio’s top 50 fastest growing companies in both 2017 and 2018. Congratulations to the Vista team!

Jim Stein, Exec.Dir., Admin/Operations – ISO, Inventory, QC, IT, HR
ISO Process(es) – Support and Management
Jamey Shiffer, AVP Operations – Columbus Production (All shifts / locations), New Customer Onboarding
ISO Process(es) – Production, Warehousing/Shipping, Inventory Control, Purchasing
Ilham Mouharrar, Asst. Supervisor, QC & ISO – QC, ISO
ISO Process(es) – Support and Management, Production QC
Jennie Buckler, Receiving Coordinator – Receiving (all but L-Brands)
ISO Process(es) – Receiving, Inventory Control
Sandy Aman, Sr. Mgr, Human Resources – HR (personnel files, performance reviews, benefits, safety), Temp Labor
ISO Process(es) – Production (Labor)
Christie VanHouten, Customer Service Rep – Order Entry, Production and Shipping Performance, Invoicing, Customer Relations
ISO Process(es) – Shipping
Toni Hunter, Customer Service Manager – Customer Service Quality, Order Entry, Production and Shipping Performance,
Invoicing, Customer Relations
ISO Process(es) – Shipping
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Top 10 Benefits of ISO 9001 Certification

Many reasons support why an organization should pursue ISO 9001 certification. Often, it’s because a client requests it, or a contract requires it, or the Management Team sets it as a strategic priority.  

Whatever the reason for achieving ISO certification, here are the Top 10 Benefits you will experience when implementing this standard as a good practice in every facet of your company.

  1. Increased Productivity and Quality
    Companies with ISO certification experience an improved level of quality in products, processes and services. The ongoing verification of the system and processes occurs through an independent third-party. The thoroughness of an ISO 9001 Quality Management System, can increase efficiency and make the most of your organization’s time and resources.
  1. Worldwide Quality Ruling
    The ISO 9001 standard is recognized around the world and is governed by the International Organization for Standardization (ISO), in Switzerland. Obtaining an ISO 9001 certification elevates your organization placing it in a very elite category.
  1. Increased Business Opportunities
    Many times, companies will require that their suppliers must be ISO 9001 certified to earn or keep their business. If your business doesn’t meet this criterion, you could be losing out on sales.
  1. Manage Risk
    Utilizing the requirements set forth in ISO 9001 will help you identify and mitigate threats to your business model.
  1. Increased Level of Customer Satisfaction
    Your customers can expect a high level of quality which equates to fewer complaints and swift and effective resolution of those you receive.  This results in repeat business and increased sales. In addition, maintaining quality in your organization minimizes the chance for mistakes that could damage your reputation.
  1. Thorough Understanding of Your Organization’s Processes
    Adapting to the requirements of ISO 9001 will help you control your processes allowing you to better manage your organization and provide a deeper understanding of your business.  When done effectively, the business processes are the same as the quality processes, expanding the responsibility for quality across all business processes.
  1. Raise Employee Morale
    Having well-defined job descriptions, expectations, and objectives gives employees the confidence they need to empower them to perform their duties at the highest level. An organization will experience an improved company culture, better teamwork, and a more proficient workforce.
  1. Maintain Focus for All Employees
    Consistent process audits done with the ISO 9001 QMS keep an organization focused, while providing the necessary feedback when a company deviates from its path.
  1. Continuous Improvement
    Establishing a rigorous ISO 9001 Quality Management System, can improve processes, reduce inefficiency and waste, and assist in achieving an organization’s objectives.  Most importantly, as your company grows, becoming certified is vital to fostering continued success in the future.
  1. Obtain Higher Rates for Your Services
    Earning an ISO 9001 certification will allow you to market this distinction to prospects and respond to RFQs that mandate companies have it.  Studies show that ISO 9001 certified organizations are paid 7% more on average, have better sales growth, and an improved Return on Assets. (source: iso.org)

As an ISO 9001 certified company, simpleQuE’s experts are qualified to assist you in achieving ISO 9001 certification so you can also experience these benefits.

Congratulations to the Philpott Rubber Team!

Established in 1889, Philpott Rubber Company has grown to be a leading provider of custom molded and extruded rubber parts, quality adhesives and custom polymer parts to the industrial, commercial and government market sectors. Philpott Rubber’s offerings are specifically tailored to satisfy each customer’s unique Operational and Original Equipment Manufacturer (OEM) requirements.  Located in Brunswick, Ohio, the team at Philpott Rubber worked with simpleQuE consultant, Jen Briese, to implement a Quality Management System and is currently certified by NQA to ISO 9001.  This team prides themselves on a history of exceptional safety, quality and customer service – their quality creed even states, “Until our customers are satisfied, the Philpott team is not satisfied”.  Congratulations to all!

Top Industries for ISO Certification

Organizations that achieve ISO certification gain a competitive advantage that also allows them opportunities to earn the business of companies that require it of their vendors. It shows they have documented and implemented effective quality and environmental management systems that have been verified by a third party. Certification is an important step for manufacturers and service providers, as it emphasizes performance while proving a dedication to quality and customers. For these and many other reasons, organizations across a wide variety of industries in the U.S. and worldwide, recognize the value of being ISO certified.

Below are the industries in the U.S. that had the highest number of ISO 9001 and ISO 14001 certifications in 2017.

 

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Congratulations to the Amatec Micro-Poise Team!

Amatec Micro-Poise (Streetsboro, Ohio) – ISO 9001:2015 Certified

Micro-Poise Measurement Systems (a business unit of Amatec, Inc.) provides a complete line of high performance production and laboratory equipment used by manufactures globally to meet their test, measurement and inspection requirements.  This equipment allows customers in the Tire, Wheel, and Automotive industries to assess and correct the balance, uniformity and geometry of tires, wheels, tire & wheels assemblies, power train components, and other products. 

Recognizing the value of a solid quality management system, Amatec Micro-Poise began working with simpleQuE consultant, Jen Briese in March 2018 to implement ISO 9001. By July they passed their certification audit with Smithers Quality Assessments with no findings.  It’s evident this team works hard to provide exceptional craftsmanship with every machine they build.  And by designing and manufacturing quality products, they will always strive to exceed their customers’ expectations.

simpleQuE Spotlight – Karen Spencer

Allow us to introduce one of our accomplished consultants, Karen Spencer. She has been with simpleQuE for nearly 2 years and continues to be an asset to the company. Read on to discover Karen’s interests, achievements, and goals.

What is your position and what do you do for simpleQuE?
I am a consultant, auditor and trainer for simpleQuE, as well as a lead auditor in ISO 9001, AS9100, ISO 14001 and OHSAS 18001. I am also an ASQ Certified Quality Auditor.

What attracted you to simpleQuE.
My husband has worked with them for many years. After going through the intense interview process I decided that I wanted to pursue a career with them. I like that they are on Facebook and LinkedIn.

What is your favorite part of the day?
I am a morning person. I love that first cup of coffee in the morning and take that time to review my plan for the day.

What was your first job?
My very first job was when I was sixteen and worked at a factory doing inspection after school.  

Have you met someone famous or interesting to you?
I love art so when I had the opportunity to meet Peter Max I jumped at the opportunity.

Where did you go to college?
I graduated with honors from Cardinal Stritch University in Milwaukee, WI

Where is your hometown?
Belvidere Il

What is one thing you’d love to do or have?
I am living life to the fullest and enjoying visiting many places with my job and on vacation. My husband and I work hard and we pick places to travel and plan for it. We just did a cruise to Alaska this year and it was truly a beautiful place. Everyone should see a glacier.

What is your hidden talent?
I love to rehab houses. I like to take an ugly house and make it beautiful. My husband and I have flipped about 8 houses. We bought our existing house to flip but we fell in love with it and we are still here.

What is your favorite sports team?
Chicago Bulls and of course the Cubbies

Client satisfaction is pinnacle to your background. What are your client-focused approaches to simpleQuE?
When I am teaching a class I adjust my approach to the weakest person in the class. We may have to work on a workshop longer than expected but when I am done the students know what they are doing. When I am auditing or consulting I take the approach that everything will not work for everyone. I adjust to what the client needs to have in pace to be successful. I also want to make sure that it is value added for the client.

What advice would you give to a new college graduate entering the technology industry?
Try to be an intern at a company that you want to work at. Give it your all and don’t give up. It will be a tough road but you can do it.

Explain how simpleQuE is different from their competition.
SimpleQuE is amazing and they want all of the employees/consultants to succeed. They had an symposium for all of the team. It was really nice to meet the team face to face.

How would other people describe you in three words?
Helpful, kind, and considerate.

Questions for Auditing Utilizing a Process Approach

Whether facing a surveillance audit from a certification body or preparing for an internal quality audit – knowing what you face and being prepared puts you a step ahead.  Review this checklist which covers the majority of the QMS requirements.

  1. Who or what are the:
    • Processes
    • Process Owner
    • Personnel Interviewed
    • Documentation Reviewed
    • Records Sighted
  2. What are the resources needed for the process?
  3. Are these resources appropriate?
  4. Are authorities and responsibilities for required resources defined, documented and known throughout the organization?
  5. Are these persons competent?
  6. Are competency criteria defined? What are these criteria? How is competency evaluated, approved and monitored, and by which method(s)?
  7. Are these methods effective? – refer to outputs
  8. Are the resources adequate? Which are they?
  9. Are records available and appropriately maintained?
  10. What are the inputs to this process?
  11. Are these inputs documented and reviewed by competent persons?
  12. Is a description of the processes available and documented?
  13. Are these descriptions controlled? – Verify the effectiveness of the organization’s documented information control procedure.
  14. Who are the “customers” (internal and external) of the processes? What are the requirements of these customers?
  15. What are the characteristics of the intended results of the process?
  16. What are the characteristics of the unintended results of the process?
  17. Are correction and corrective action applied as appropriate?
  18. What are the criteria for monitoring, measurement and analysis?
  19. How are these criteria incorporated into the planning of the processes?
  20. Are the business performance issues taken into proper account?
  21. What methods are used for data gathering?
  22. What records are kept and how these are maintained?
  23. What are the communication channels?
  24. How is external and internal information about the process provided? What are the outputs of the process? – Identify outputs.
  25. Do these outputs provide evidence of effective implementation of the process?
  26. How is process performance monitored?
  27. Are appropriate controls defined?
  28. What measurements are applied?
  29. How is the gathered information analyzed?
  30. How are the results of the analysis taken into account?  
  31. How is feedback obtained?
  32. What data is collected?
  33. Is the issue of improvement of the processes properly addressed? How? What are the results?

 

Source:  Eagle Certification Group – 2017 Annual Bootcamp/Conference

SimpleQuE offers free sample manufacturing process audit checklists for AS9100, ISO 9001 and IATF 16949 which can be used as an example to examine a company’s key manufacturing process and prepare your company for the highest internal quality auditing possible.

Links to Checklists:

IATF 16949 Sample Manufacturing Process Audit Checklist – FREE

AS9100 Sample Manufacturing Process Audit Checklist – FREE

ISO 9001 Sample Manufacturing Process Audit Checklist – FREE

ISO 9001 Resources and Tools to Prepare for Certification

Many companies aren’t sure where to start when it comes to implementing ISO 9001 or a new quality management system, so ISO 9001 resources and tools are useful.  SimpleQuE has been around since 2005 and over the years, we’ve developed some tools for organizations to utilize to “make quality excellence simple”.  After all, that’s what our name stands for. So see if one or more of the options below is just what you need to be on the right path.

Understanding what you need – A short video providing guidelines for choosing an ISO 9001 consultant.

Customized consulting services – ISO 9001 Gap assessment is one of the many tools we use to support and improve an organization’s overall processes.  A thorough ISO 9001 Gap Analysis identifies what needs to be implemented or changed based on the extent to which a company already complies with their current systems. The gap assessment results in an action plan that functions as a road map for each task that needs to be accomplished and is a great project management tool, as it assesses their own timing expectations based on the resources available. Additionally, using our gap analysis as a pre-assessment tool or readiness audit rather than a certification body’s allows our ISO 9001 consultants to coach and consult when problems are found.

Download our free ISO 9001 Sample Manufacturing Process Audit Checklist – This example is used to examine a company’s key manufacturing process and prepare for the highest quality internal auditing possible.

Customized on-site training – From ISO 9001 Implementation and Requirements Training to ISO 9001 Internal Audit Training, simpleQuE courses are designed to meet the specific needs of an organization.  The course – ISO 9001 Internal Auditor with the Process Audit Approach fulfills the requirements for competent, knowledgeable, and well trained internal auditors, including hands-on practice auditing.

Whether you have a mature system and an experienced quality team or are new to the quality arena, simpleQuE has the resources and expertise to help you achieve your objectives and ISO 9001 standard certification.  Contact us to learn more.

What is ISO 9001 Certification and Why is it so Important?

The ISO 9001 standard exists to provide organizations with the opportunity to develop baseline quality management systems, improve processes and meet the needs of customers. Achieving ISO 9001 certification is an important step for manufacturers and service providers, as it emphasizes performance while proving a dedication to quality and customers.

As ISO 9001 certification has been adopted across a wide range of industries, the standards have been altered to fit specific industry requirements. From the automotive and aerospace industries to telecommunications companies, laboratory settings, medical device manufacturers and more, each industry has adopted its own set of standards that all derive from the basic principles of the ISO 9000 series.

What are the Benefits of ISO 9001 Certification?
There are a variety of advantages to having ISO 9001 certification. It creates a more efficient, effective operation for a company, if implemented properly, and also improves employee awareness and motivation, and increases customer satisfaction. Here are some additional reasons to get ISO 9001 certified:

  • Client Requirements – More and more customers are demanding that their vendors be certified. If your business doesn’t meet this criteria you could be losing out on sales.
  • Increased Revenue – Studies show that ISO 9001 certified organizations are paid 7% more on average, have better sales growth and an improved ROA. (source: iso.org)
  • Reduce Waste – By establishing the rigor of an ISO 9001 Quality Management System, you can reduce inefficiency and make the most of your business’ time and resources.
  • Brand Image – Maintaining quality in your organization minimizes the chance of a slip up or error that could hurt your reputation.
  • Manage Risk – ISO 9001:2015 is all about managing risk. By adopting these standards you will learn how to best identify and mitigate threats to your business model.

Most importantly, as your company grows, becoming certified is vital to fostering continued success in the future.

SimpleQuE – ISO 9001 Certification Experts

SimpleQuE (an ISO 9001 certified company) assists organizations with implementation, improvement or transition of the standards by providing customized ISO 9000 consulting, training and internal auditing services and solutions. Contact us for more information or to hire an ISO 9001 consultant.

What is the Return On Investment of a Quality Management System?

3D illustration of a magnifying glass over a golden positive chart symbol. Concept of investing opportunities and excellent investment.

Your company could have many motivations behind implementing a quality management system (QMS) such as ISO 9001. But in the end, making the decision to invest in a QMS always comes down to potential for profit, and an organization’s quality performance absolutely affects the bottom line. That’s why it’s essential to understand the return on investment for a quality management system.

First, the term “quality” extends far beyond an organization’s products or services. Every process and system in an organization, whether a manufacturing, distribution or service industry, can meet quality objectives and expectations. And once an organization applies the quality concept to its entire management system and all of its processes, then the effect on bottom line will really be noticeable.

Here are a few benefits of a certified quality management system that make a financial impact.

  1. Quality management systems can help reduce manual processes, which means there’s less of an opportunity for human error. In the end, this translates to greater employee productivity.
  2. Your leadership team will have access to real-time reporting, which means they can make better, more informed decisions. Getting that real-time data means less downtime overall.
  3. Improving the processes and increasing efficiency means production can go more effectively. The end result is higher production yield.
  4. A QMS provides consistent quality control, leading to fewer product defects and/or service complaints. And ultimately, this means you’ll see fewer complaints, returns, reworks and escapes.
  5. Being more compliant with ISO 9001 (or any of the other QMS standards) means more satisfied customers, and you’ll see more sales, new sales and referral sales.

Quality does have a cause-and-effect relationship with finance – consider the simple economic equation of income minus expense equals profit. Therefore, either increasing income and/or decreasing expense increases your profit.

Investing in “good” quality systems can increase income in many different ways, including attracting more customers, encouraging repeat business and giving your organization a competitive advantage. Meanwhile, it can also lower your expenses by lowering production costs by streamlining processes, lowering inspection cost, and lowering working capital through reduced inventory. So even when factoring in the cost of implementing and maintaining a QMS, the numbers show that you’ll come out ahead by investing in quality.