What are 3rd party auditors looking for? This is the first of a three part series by Jim Lee, President of simpleQuE
Clause 4 of Annex SL – Context of the Organization
This is the cornerstone of a management system and the business’ strategic direction. An organization needs to identify internal and external issues that can impact its intended outcomes, as well as all interested parties and their requirements. It needs to document its scope and set the boundaries of the management system to line up with business objectives.
The context doesn’t have to be documented, so 3rd party auditors (as well as internal auditors) will be asking questions of various management members, and looking for these as objective evidence that an organization understands its context and considers all the factors and stakeholders affecting the business. The items listed below don’t have to exist, but if they do, you want to take credit for them in understanding the context. Some items may not by themselves demonstrate an understanding of the context, but combined with multiple examples, can provide the evidence an auditor is looking for.
Quality Excellence is the foundation of our business at simpleQuE, as well as part of our name – (notice the Qu and E). To celebrate National Trivia Day, we gathered some interesting facts from around the world about QualityManagementand its important role in every business we serve. We hope you enjoy this fun trivia and learn something new about ISO and quality.
Happy Trivia Day!
The term ISO (as in ISO standard) derives from the Greek word “isos,” which means equal.
Many quality terms, tools, and methods were popularized in Japan— kaizen, gemba, muda, kanban, etc.
In Germany, 77 percent of organizations provide ISO training and 82 percent provide general quality management training—the highest of any group of organizations.(2)
The Pareto principle, or 80-20 rule, states that 80 percent of problems come from 20 percent of causes, and that management should concentrate on the 20 percent. It was popularized by Joseph M. Juran.
Twenty percent of senior executives rate their quality programs as world class, but only 5 percent of quality professionals do the same. (4)
Philip B. Crosby is perhaps best known for promoting a standard of excellence based on nothing—the concept of zero defects.
The “Big Q” refers to comparing differences between managing for quality in all business processes and products; while the “little q” relates to managing quality in a limited capacity, traditionally in factory products and processes.
One of the world’s best-known standards is ISO 9001.
Plan-do-check-act is not only the name of a popular process improvement method, it’s also the title of a music CD released in 2014 by a New Jersey-based rock trio Recovery Council.
Edwards Deming introduced the 14 points for management, which, he said, “have one aim: to make it possible for people to work with joy.”
Time Magazine, http://content.time.com/time/specials/packages/article/0,28804,1908719_1908717_1908537,00.html
ASQ Global State of Quality research, 2013. www.globalstateofquality.org
The Economic Impacts of Inadequate Infrastructure for Software study, prepared by RTI for the National of Standards and Technology, 2002. http://www.nist.gov/director/planning/upload/report02-3.pdf
Whether it’s from New York’s George Washington Bridge to multitudes of CVS retail locations or Burger King restaurants around the country, LSI Industries’ high-performance, energy-efficient lighting and image-enhancing graphics are optimizing customers’ brands, products and services. For 40 years, LSI has been proudly serving the commercial, industrial, institutional and specification markets with a broad offering of architectural and professional-grade lighting fixtures utilizing a range of integrated controls and lighting technologies from LED to traditional HID and fluorescent.
LSI is committed to advancing solid-state LED technology to make affordable, high performance, energy-efficient lighting and custom graphic products that bring value to their customers. With a vast offering of innovative solutions for virtually any lighting or graphics application, LSI provides sophisticated lighting and energy management control solutions to help customers manage their energy performance. And in addition, offers a full range of design support, engineering, installation and project management services to customers.
LSI’s major markets include commercial / industrial lighting, entertainment venues, petroleum / convenience stores and multi-site retail facilities (including automobile dealerships, restaurants and national retail accounts). Headquartered in Cincinnati, Ohio, LSI has facilities both there and in seven other states.
Guided by Larry Vance, Jim Bannan and a team of simpleQuE consultants, LSI achieved ISO 9001:2015 certification through Eagle Registrations. Congratulations LSI Lighting!
Do you ever wonder how much of a difference quality really makes in an organization? The answer is: a lot! In fact, for every $1 spent on a quality management program, businesses have seen an average of $6 in revenue. Take a look at more interesting stats on today’s infographic.
As a consulting company, simpleQuE specializes in quality and environmental management systems and we are frequently asked what services we provide and how we are different from a certification body. This article explains the objectives, roles and responsibilities of the organization, consulting company and certification body to provide a better understanding of the connection between all three.
Organization (Manufacturing or Service Company)
Seeks to achieve one or more of the following objectives:
Implement and develop a new quality (QMS) and/or environmental management system (EMS)
Upgrade certification or expand to a new standard
Improve and/or simplify an existing QMS or EMS registration
Consulting Company (simpleQuE)
Assists organizations with implementation, improvement or transition by:
Providing customized consulting, training and internal auditing services and solutions
Assessing existing processes through a gap analysis and developing an action plan
Offering internal and supplier audits
Training for internal auditors and management including implementation and full standard reviews
Helps organization partner with Certification Body:
Assuring a common language for auditing and interpretation of the standard so it corresponds with the expectations of the Certification Body and requirements of the standard
Certification Body (Registrar)
Issues certifications: Provides organizations a resource for management system certification by evaluating policies and procedures to verify implementation and effectiveness against the specific requirements of the standard. Assessment consists of a series of audits:
Document review (sometimes combined with Stage 1)
Initial certification audit – Stage 1
Confirm that organization is ready (or not) for a full Certification Audit. Typically 30-60 days prior to the Stage 2 Certification Audit.
Verifies required documentation exists, certain requirements have been met such as a full internal audit completed, a management review completed, and risks considered.
Verifies processes have been established and is appropriate for the scope of certification, and that appropriate monitoring and measuring of processes are in place with appropriate objectives.
Plans the Certification Audit based on information and data gathered
Certification audit – Stage 2
A full QMS or EMS audit. Confirms that the management system fully conforms to the requirements of the standard.
Certification is issued upon successful completion of Stage 2 assessment and closure of any findings.
Certification is maintained through a series of annual surveillance audits (sometimes semi-annual). Every third year a full recertification audit is performed and a new certificate issued.
In summary, good communication between all partners is important to ensure all requirements and objectives are met in a simple straightforward way to comply with the standard. At simpleQuE we partner with the client and Certification Body to make quality excellence “simple”.
NOSHOK’s products meet and exceed the application requirements of OEM’s and industrial users seeking exceptional quality, reliability and value. Industry-leading warranties back all of their products and their quality is evidenced by their ISO 9001:2008 certification with Eagle Certification Group.
Our consultants are an integral part of our team, carrying out our mission of service to each of our clients. This month, we shine our spotlight on Jen Briese, who, according to Deanne Sparr, “…really cares about our clients and it shows. Her attention to their needs through daily on-site activities to the close details in her reporting and correspondence is always in a positive, helpful manner. She demonstrates the ‘Quality Excellence’ that we strive to provide to our clients.” Take a moment and read more about Jen and how she brings Quality Excellence to our clients.
Thinking back over your career, what is the professional accomplishment you are most proud of achieving and why? There have been so many varied organizations over the years that it is nearly impossible to narrow it down to one single accomplishment. What does stand out in my mind is the different organizations that, through adopting either a complete or partial documented QMS, were able to satisfy unique customer demands which resulted in retaining customers and ultimately maintaining their workforce.
Client satisfaction is pinnacle to your background. What are your client-focused approaches at simpleQuE? To treat every single person within an organization as your customer and strive to understand each individual’s needs while working towards the projects corporate goal.
What advice would you give to a new college graduate entering the technology industry? Expose yourself to as many types of manufacturing, industry and management styles as possible early on in your career, preferably through a co-op experience. This allows you to know and understand how to adapt in any environment. Explain how simpleQuE is different from their competition. SimpleQuE has a straightforward, logical approach to QMS implementation that does not restrict an organizations progress.
Where do you see simpleQuE in the next five years? SimpleQuE is a forward-thinking, progressive organization that will always be working to find a new way to help their customers easily adapt new requirements.
How would other people describe you in three words? Energetic, compassionate, inquisitive
This month’s simpleQuE spotlight features our director and consultant/auditor, Don Milinkovich. Don has been with our company since 2012 performing consulting, auditing and training for ISO 9001, ISO 14001 and ISO/TS 16949, and has an impeccable attention to detail. Don is certified by Exemplar Global (No. 129924) as both a QMS and an EMS Principal Auditor. A Registered Professional Engineer with the State of Ohio (PE-42496), he is also a six-sigma black belt.