What keeps a Quality Manager Up At Night?

Young beautiful blonde woman lying in bed suffering from alarm clock sound covering head and ears with pillow making unpleasant face. Early wake up, not getting enough sleep, going work concept

Overall, what is at the forefront of a Quality Manager’s mind is the responsibility for performance improvement – improving the quality and the systems and processes that deliver them and all the resources that support these processes.  That’s a very far-reaching responsibility that encompasses a variety of other factors like risk, corporate culture, employee impact, customer requirements and suppliers.  In every organization, there are times when there are glitches in the system.  We’ve identified some of the top issues that may concern a QM enough to keep him/her up at night, or even cause a headache or two. 

  1. Recurring issues and product defects even total production shutdown (now that’s a nightmare!)
  2. Convincing top management to integrate the QMS as a Business Management System and make the QMS part of the business’ strategic direction
  3. Ensuring that customer specific requirements and expectations have been identified – that the company is meeting or exceeding customer expectations
  4. Keeping up with ever changing customer requirements as well as local, state and federal regulations
  5. Establishing and maintaining a customer-focused culture – from leadership down to temporary workers
  6. Transitioning to a new quality standard – where to even start?
  7. How to reduce waste and increase efficiency?  Making sure the company is working as        effectively as possible to keep up with competitors
  8. Have risk and preventative actions been adequately addressed from beginning to end?
  9. No accountability – processes defined by department managers and staff and then not following them
  10. Not ready or prepared for the certification audit (and what happens if there are findings or nonconformances?)

If any of these are keeping you up at night, remember, you’re not alone and there are consulting companies, like simpleQuE that can help.  We listen, observe and assess to provide simple and effective solutions…and hopefully, a more restful night’s sleep.

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SimpleQuE Case Study: Manufacturing Technology, Inc.

mti-global-presence-300x150With a customer list including Boeing, Pratt Whitney, Honeywell, GE and Federal Mogul, Manufacturing Technology, Inc. is an integral part of our daily lives. From homes and offices to roads and highways, MTI specializes in friction welding joining solutions for manufacturing processes. But when some of their customers required MTI to obtain AS9100 certification and NADCAP accreditation, they looked to simpleQuE for assistance.

Initially, simpleQuE conducted a Gap Analysis of the quality management system at MTI. Then, they developed an action item Gantt chart to address those standards. From there, simpleQuE broke down what tasks needed to be accomplished in order to meet the standards previously set.

Internally, simpleQuE conducted audits and an array of training sessions to aid in the certification and accreditation process and to simplify the outcome.

“Each representative was very professional, knowledgeable, efficient and caring. They were clearly invested in the success of MTI obtaining the AS certification and NADCAP accreditation right along with us,” said Liz Pendl, EH&S/Quality Coordinator at the time.

After five short monthmti-service-support-300x150s of working with simpleQuE, MTI was certified to ISO 9001 and AS9100. SimpleQuE also helped MTI prepare for their NADCAP accreditation, which was achieved one month later.

“I highly recommend simpleQuE to other organizations who are interested in being successful in any accreditation or improving their quality management system. Working with simpleQuE was a smart decision. We relied upon their wisdom, knowledge, and guidance throughout the process, and the successful results speak for themselves!” expressed Pendl.


The value simpleQuE brought to MTI was recognized with an ongoing partnership. SimpleQuE continues to support MTI with periodic training and ongoing internal audits.

“We found the experience and depth of the simpleQuE auditors to be so valuable, that we decided to continue with simpleQuE performing our audits.”

SimpleQuE Forms Partnership With St. Petersburg College

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SimpleQuE has formed a new collaboration with St. Petersburg College (SPC).  This collaboration will allow SPC to provide online self-paced learning courses covering the ISO 9001:2015 and ISO 14001:2015 standards.  Continue reading “SimpleQuE Forms Partnership With St. Petersburg College”

SimpleQuE Spotlight – Jen Briese

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Our consultants are an integral part of our team, carrying out our mission of service to each of our clients. This month, we shine our spotlight on Jen Briese, who, according to Deanne Sparr, “…really cares about our clients and it shows. Her attention to their needs through daily on-site activities to the close details in her reporting and correspondence is always in a positive, helpful manner. She demonstrates the ‘Quality Excellence’ that we strive to provide to our clients.” Take a moment and read more about Jen and how she brings Quality Excellence to our clients.

Thinking back over your career, what is the professional accomplishment you are most proud of achieving and why?
There have been so many varied organizations over the years that it is nearly impossible to narrow it down to one single accomplishment. What does stand out in my mind is the different organizations that, through adopting either a complete or partial documented QMS, were able to satisfy unique customer demands which resulted in retaining customers and ultimately maintaining their workforce.

Client satisfaction is pinnacle to your background. What are your client-focused approaches at simpleQuE?
To treat every single person within an organization as your customer and strive to understand each individual’s needs while working towards the projects corporate goal.

What advice would you give to a new college graduate entering the technology industry?
Expose yourself to as many types of manufacturing, industry and management styles as possible early on in your career, preferably through a co-op experience. This allows you to know and understand how to adapt in any environment.
Explain how simpleQuE is different from their competition.
SimpleQuE has a straightforward, logical approach to QMS implementation that does not restrict an organizations progress.

Where do you see simpleQuE in the next five years?
SimpleQuE is a forward-thinking, progressive organization that will always be working to find a new way to help their customers easily adapt new requirements.

How would other people describe you in three words?
Energetic, compassionate, inquisitive

Deanne Sparr Promoted to Executive VP and COO at SimpleQuE

1bf49bbA transformational change is underway at simpleQuE and it evolves around the role of Deanne Sparr, who was lured to the company in 2014 following several years of active recruitment. After just 15 months, she has been promoted to Executive Vice President and Chief Operations Officer, which will allow simpleQuE to continue using her depth of experience in training, auditing and consulting services to help the company implement new systems and processes to handle significant growth.

Continue reading “Deanne Sparr Promoted to Executive VP and COO at SimpleQuE”

SimpleQuE Names Shirley Kennedy As New Marketing Manager

10923500_892081417488786_8006649969170500256_nShirley Kennedy has been named Program and Marketing Manager at SimpleQuE, a full service ISO consultant servicing the Aerospace, Automotive, Laboratory, Manufacturing and Service sectors.  Previously Kennedy was the Program Manager for SimpleQue where she developed strategies and established connections between simpleQuE’s team of quality management system experts and their clients in order to ensure optimal project coordination and completion. Continue reading “SimpleQuE Names Shirley Kennedy As New Marketing Manager”

The Significance of STEM and simpleQuE

Closeup portrait young smiling scientist in white lab coat standing by microscope. Isolated lab background. Research and development.

There are many benefits to attending conferences within our evolving industry. From networking with professionals to gaining knowledge on trending topics, it is pertinent we remain the leaders in providing effective management solutions that make certification obtainable and sustainable. Continue reading “The Significance of STEM and simpleQuE”

SimpleQuE Spotlight – Don Milinkovich

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This month’s simpleQuE spotlight features our director and consultant/auditor, Don Milinkovich. Don has been with our company since 2012 performing consulting, auditing and training for ISO 9001, ISO 14001 and ISO/TS 16949, and has an impeccable attention to detail. Don is certified by Exemplar Global (No. 129924) as both a QMS and an EMS Principal Auditor.  A Registered Professional Engineer with the State of Ohio (PE-42496), he is also a six-sigma black belt.

Continue reading “SimpleQuE Spotlight – Don Milinkovich”

The Future is So Bright!

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Our simpleQuE summer has kicked off and we want to share our bright future with you!

Click on the simpleQuE Linkedin profile and follow our page. You will be entered to win the simpleQuE summertime giveaway which includes designer shades of your choice, and a battery pack that will keep you charged up wherever your summer travels take you.

FOLLOW US ON LINKEDIN NOW!

The drawing will be held on June 5, 2015 and winners will be announced via the simpleQuE social networks.