Root Cause Analysis and Problem-Solving


6 - 8 Hours

Course Overview:

This Root Cause Analysis / Problem-Solving course is based on the Eight Disciplines (8D) approach to structured problem-solving. Having a disciplined methodology creates a foundation for learning, measuring problem-solving progress, and helping to manage expectations during crisis situations, large or small. The class will spend time on root cause analysis using some common quality tools and techniques.

Using lectures, hands-on activities and typical problem case studies, students will learn a start-to-finish problem-solving method that yields results in a predictable and fast time frame. Emphasis is placed on systemic root cause analysis versus symptoms. The tools, techniques and exercises utilized focus on the systemic approach to fix problems permanently, with hands-on exercises of typical manufacturing problems.

Course Agenda

  • What is root cause? What is root cause analysis?
  • What are the importance and benefits of effective root cause analysis and disciplined problem-solving?
  • When should this disciplined methodology be used?
  • What are root cause analysis and problem-solving tools and techniques?
  • What are the 8 steps to effective problem-solving, root cause, and corrective action?
  • What is the ANAB and IATF (accreditation body) and Registrar emphasis on proper root cause analysis and corrective actions?

Learning Objectives

  • Understand the importance of performing root cause analysis
  • Identify the root cause of a problem using the problem-solving process
  • Understand the application of basic quality tools in the problem-solving process
  • Compare results from a structured problem-solving approach versus past practice
  • Streamline your problem-solving process while improving relationships with your internal and external customers
  • Learn a standardized approach that you can apply across an entire organization for fixing problems permanently

Root Cause Analysis and Problem-Solving